Experience Research and Service Design Lead I Ascension Health System I Chicago I Sep 2019-current

• Built capabilities as a new studio within the Strategy and Innovation Department of the national team alongside design and research leadership

• Developed experience research and service design practices for Ascension Studio, including hiring practices, mentorship for experience researchers and service designers, and stakeholder education of HCD

• Established a co-design process with nurses and hospitalists to create net new healthcare mobile apps to improve technology for clinicians

• Integrated HCD with the agile development process to increase cross-functional collaboration among researchers, designers, product managers, clinical informaticists, engineers, and clinicians

• Managed external design partners in exploration of voice technology for nursing

Experience Designer & Researcher I Grand Studio I Chicago I Jan 2017-Apr 2018

• Crafted user research plans and analysis for clients to promote a human-centered approach to product design

• Conducted qualitative and quantitative research methods— including user interviews (remote and in-person), online surveys, diary studies, usability testing, guerrilla intercept testing— for generative and evaluative purposes

• Facilitated workshops for problem definition, persona building, user journey mapping

• Aided in delivery of products from research through UX/UI design to hand-off to development

• Clients: Fintech and Sports & Entertainment

Designer (UX Researcher & Design) I Moment I Chicago I Jan 2017-Apr 2018

• Defined opportunities on discovery and product evolution projects with clients through workshops and stakeholder meetings

• Conducted generative and evaluative research - user interviews (remote and in-person), usability testing, card sorting

• Created UX/UI design of products, such as architecture, user flows, wireframes, UI elements

• Collaborated with cross-functional teams–product owners, solution architects, developers

• Clients: Law/voting rights, Insurance, and Food & Beverage

Design Strategist (Contractor) I The Center for Collaborative Healthcare Design I Chicago I
Jun 2016-Jan 2017

• Contributed to creating a human-centered digital experience for recruitment and data

• collection for an NIH-funded drug trial for COPD patients

• Designed web experience with input from stakeholders interviews, COPD patients and

  caregivers, and secondary research

• Designed patient-facing brochure with a “ graphic novel approach” to help with patient-staff

  communication at the University of Chicago

Freelance Design Researcher and Strategist I IIT Institute of Design I Chicago I May 2014-Aug 2015

• Visualized design-thinking frameworks with Patrick Whitney, past Dean of Institute of Design

• Created printed and digital design-thinking kit for Godrej & Boyce’s executive training

Freelance Digital Designer I Razorfish and Design Kitchen I Chicago I Apr 2013-Jan 2014

• Collaborated in the creation of ad campaigns that included print and digital experiences

• Created assets for online style guide for clients

• Clients: Wells Fargo, United Airlines, Pet Supplies Plus, Motorola Mobility, State Farm

Designer I Uncommon I Chicago I Mar 2012-Mar 2013

• Assisted with e-commerce site launch, brand development and packaging

• Designed and researched Apple tech product accessory trends

• Worked with licensed brands Paul Frank, Ugly Doll, Universal Studios

OTHER WORK EXPERIENCE

Interactive Designer (Contract) I Walgreens I Chicago I Sep 201- Feb 2012

Graphic Designer I Valspar I Chicago I Mar 2010-Aug 2011

Jr. Designer I Cayman Chemical I Ann Arbor I Sep 2007-Jun 2009

Brand Manager I Sweetwaters Coffee & Tea I Ann Arbor I Oct 2005 - Sep 2007

Software and Programs

• Figma

• Sketch

• Mural / Miro

• Invision

• Marvel

• Adobe Creative Suite (InDesign, Illustrator, Photoshop)

• Microsoft Office (Word, Excel, Powerpoint)

• Keynote

• Survey Monkey, Typefor

• Light video editing